Return Policy

Please read our return policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.

Returning a Product

Timeframe

You have 30 days after receiving your leather bag to request a return. Unfortunately, if more than 30 days have passed, we are unable to offer a refund or exchange.

Conditions

Returned items must be:

• Unused or in original condition
• In their original packaging
• In the same condition as received
• Free from visible signs of use, wear, or damage

For leather bags, the item must be thoroughly cleaned and conditioned before starting the return process if requested.

Damage Due to Personal Use

We are not responsible for damage caused by:

• Misuse
• Negligence
• Improper handling or storage
• Natural wear and tear from use

Only manufacturing defects are covered under this return policy.

Exceptions

For practical and quality reasons, certain conditions prevent returns:

• Items showing visible signs of wear, scuffs, or use
• Bags with altered dimensions or structure due to use
• Items with stains or damage from improper care
• Custom-made or personalized leather bags

How to Start the Return Process

To request a return, please email us at contact@maryandmaeleather.com with the following information:

• Your order number
• The reason for the return
• Photos of the item (required to assess condition)
• Your contact information

Refund

Procedure

Once we receive and inspect your return, you will be notified via email of the approval or rejection of your refund request.

If approved, your refund will be processed within 30 days and automatically applied to your original payment method.

Delayed or Missing Refunds

If you have not received your refund after 30 days:

• Please double-check your bank or credit card account
• If the issue persists, contact us at contact@maryandmaeleather.com

Return Costs

• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method
• We are not responsible for returns that are lost during transit

Return Address

All returns must be sent to our processing center. Please request the specific return address by contacting us at contact@maryandmaeleather.com before shipping your return.

Please note:

• Shipping costs vary depending on location
• All return shipping costs are at the customer's expense

Exceptions – Defective or Incorrect Products

If you receive a defective or incorrect item:

• We will send a replacement free of charge
• If the issue occurs again with the second delivery, a full refund will be issued

Order Cancellation

Orders cannot be cancelled after 24 hours of being placed due to our automated processing system.

Questions?

For further information or questions, please contact us at: contact@maryandmaeleather.com